International Shipping Terms

【Temporary suspension of acceptance and delivery delays of international mail items】
Since the novel coronavirus pandemic has caused many countries, Japan post announced that they will temporarily stop acceptance of international mail items from April 2.
For more details about designated countries and territories for suspension of international delivery services, please check the below link. (as of April 1)
In addition, considerable delivery delays are expected for international mail items to other countries/territories due to the global reduction of flights. The situation may change according to the circumstances. Please occasionally check the latest information on the below link. Any updates on revised information will be provided.

We apologize for any inconvenience and we appreciate your kind understanding and cooperation in advance.

■International Shipping
All products are shipped from Nishinomiya-city, Hyogo pref,Japan.
Please note that international shipments may be subject to opening and inspection by customs authorities.
International orders are shipped via EMS (Express Mail Service).
※We regret that we are unable to ship depending on destination countries and regions. In this case, we will cancel the order.

■Shipping Charges
Customer is responsible for all shipping charges.
Shipping rates vary based on weight and destination of the order.
※Please note that the total amount of products for one international shipment should be under JPY 200,000. If the order exceeds JPY 200,000, the order will be delivered divided into more than 2 shipments.

【Notice of updated shipping fee of EMS (International Express Mail Service) from June 1】
We would like to let you know that Japan Post Office announced the price update (price increase) of EMS (Express Mail Service) from June 1, 2016.
The shipping fee will increase between JPY 300 to 500 depending on the destination of the shipment.

Regarding the order which is placed no later than May 31st (Tue) 23:59 Japan Time, we will apply old shipping fee for the order. Therefore, please place your order at the earliest if you plan to make a purchase soon.

Thank you for your continuous support.

■Payment Method
Payment method : credit card (Visa or MasterCard only) or PayPal.

■Customs/ Import Duties/ Customs Fee
International orders may be subject to customs, import duties and customs fees which are levied by the destination country. In this case, customs, import duties and customs fees must be borne by the consignee.
For further information, please contact your local customs.

■Insurance (Damage Compensation)
Damage Compensation Program
EMS administers damage compensation program for actual loss and damage.
EMS automatically includes insurance up to JPY 20,000, and if package is worth more than JPY 20,000, premium of JPY 50 will be added per JPY 20,000. A maximum of JPY 2 million is paid for actual loss.
※Premiums for this insurance is paid by ABLY, Inc.
However in case of damage, package may not be fully compensated. And only the consignee has the right to claim damages. If any damage occurs, only the consignee is able to take the procedure for damage compensation.

■Returns and Cancels
Any returns for personal reasons are not acceptable.
In case package is returned to Japan due to absence of the consignee, overdue tax and customs clearance fee, or any problems at the customs. Customers will be responsible for all shipping charges of the returned package as well as refund processing fees charged by PayPal.
Please note that we cannot do anything with overseas customs in case your parcel(s) is (are) held at the custom.

We accept inquiries via email only.
If you have any questions, please contact us at the following email address;

EMS (Express Mail Service)
EMS is an international courier service which delivers more than 120 countries and regions.
Package tracking service is available.
EMS offers safe and speedy delivery.

For further information, please refer to Japan Post Service, Co., Ltd. (